NACo county AI use cases (web)
Citation
National Association of Counties (NACo). “Artificial Intelligence and GenAI In Motion: County Innovations and Use Cases.” Web publication, Jun 20, 2025. https://www.naco.org/resource/artificial-intelligence-and-genai-motion-county-innovations-and-use-cases. Read 2026-11-10.
Bottom line
- NACo lists 22 use cases of AI and generative AI (GenAI) from U.S. counties, in five themes. Many are tools for county staff; others serve residents.
- Five California counties appear: Alameda, Los Angeles, Orange, San Diego and Sonoma. San Diego County built “a secure, in-house ChatAI assistant using Amazon Bedrock and Outsystems”.
Background
NACo is the national association of U.S. county governments. Its Artificial Intelligence Exploratory Committee published the AI County Compass in July 2024. This publication gives short case studies, each with the county’s Federal Information Processing Standards (FIPS) code and theme tags. It also lists NACo’s AI forums, tech briefs and webinars.
Key claims
- “The representative counties come from a cross section of states and can be categorized into five themes” (County Use Cases)
- “San Diego County developed a secure, in-house ChatAI assistant using Amazon Bedrock and Outsystems to help staff perform tasks, generate content and access internal systems without compromising data.” (San Diego County, Calif.)
- “Employees now benefit from AI capabilities in a secure environment, filling the gap left by restricted access to public AI tools.” (San Diego County, Calif.)
- “To support internal staff, the county deployed an on-premises large-language model using Ubuntu and Ollama.” (Cumberland County, N.C.)
- “Both counties are using GenAI to modernize legacy systems by converting older database platforms (e.g., Microsoft Access) into more scalable solutions like SQL, reducing technical debt, improving security and enhancing maintainability.” (Alameda County, Calif. & Harris County, Texas)
- “To enhance efficiency and reduce manual workload, Los Angeles County leveraged Generative Artificial Intelligence (GenAI) to empower nondevelopers in automating repetitive and tedious tasks.” (Los Angeles County, Calif.)
- “AI and Robotics process automation for invoice processing has automated one full-time position allowing for that employee to be freed up to perform other responsibilities.” (Orange County Calif)
Evidence and method
A publication of a membership association. Each case is a short description. The five themes are:
- Government Operations & Workflow Automation
- Public Service & Resident Engagement
- Emergency & Resource Planning
- Education & Population Planning
- Cybersecurity & Data Privacy
The cases name the vendors that the counties use, for example Amazon Web Services (AWS), Microsoft, Tyler Technology and OnePlan. The count of 22 is the library’s count of the table rows.
Limits
The cases give no costs and few results. NACo has a fuller AI Use Case Library, “including contact name and lessons learned”. Only members of the NACo Tech Xchange Unlimited Subscription can open it. The library has not read it. The page does not say how NACo chose the counties.